Important Message from Foscam Digital Technologies Regarding US Sales & Service
We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at email@example.com.
For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.
Foscam IP Cameras are part of a generation of advanced high quality remote monitoring IP network cameras which are bridging the gap between powerful capabilities, ease of use and affordability. The Foscam Indoor FI8910W and FI8918W as well as Outdoor FI8904W and FI8905W Wireless IP Cameras are designed to deliver live video and audio to your computers over the local network or Internet via a web browser, smartphone (e.g., Iphone/Blackberry) or third party video recording software (e.g,. Blue Iris, WebcamXP, VLC, etc). With their self-contained and compact designs, Foscam Wireless IP cameras allow you to remotely monitor your home, your kids, and your place of work.
We are authorized U.S. Foscam distributors and all of our products ship from the United States. If you have any questions or comments please do not hesitate to contact us. You can reach us by dropping an email to firstname.lastname@example.org.
Foscam USA's retail distribution arm is the top rated distributor of Foscam products in the United States, Canada and the UK. Foscam US provides free after-sales support and warranty services only to customers who purchase directly from Foscam US. If you purchase cameras from China, Amazon or eBay, please contact the seller from whom you purchased for support or contact Foscam China directly at email@example.com. If you would like telephone support and have us perform a remote installation of your camera, purchase from Foscam.us directly or click "Remote Installation" in the right side navigation bar. If you have any questions or concerns please call us directly at 1-800-930-0949.
When you purchase directly from Foscam.us you are not only purchasing a camera, but also the value-added services of 24 - 48 hour shipping from our US based warehouse, complete after-sales technical support as well as our US based replacement warranty and return services. Foscam.us does not provide support or warranties on behalf of any Foscam cameras purchased directly from China and sold on Amazon, Ebay, or other through other resellers.
Thank You & Best Regards,
The Team at Foscam.us