FI9821W Megapixel IP Camera Firmware Upgrade v1.1.1.13

A new firmware update has been released for the megapixel IP camera FI9821W (V1.1.1.13).

The firmware addresses the following issues:

As always we appreciate your feedback, constructive criticisms and advice. Please keep it coming on the forums, facebook, email and telephone. We are very grateful for your contribution and encourage you to keep challenging us to improve our product and service offerings.

No Comments

FI9821W and FI9802W Megapixel IP Camera Firmware Updates

New firmware updates for the H.264 megapixel cameras FI9821W (V1.1.1.12) and FI9802W
(V1.4.1.12) have been released.

For the FI9821W, the new firmware update V1.1.1.12 addresses the following issues:

For the FI9802, the new firmware update V1.4.1.12 addresses the following issues:

1) Added RTSP support;
2) Added HTTPS support;
3) Added automatic reconnect functionality after camera loses WIFI connection;
4) Improved WIFI stability;
4) Resolved overheating issue;
5) Resolved video delay issue when camera was set to Mjpeg stream;

6) Reduced the probability of sending duplicate alarm picture emails;

7) Resolved problems with displaying Italian language;

8) Resolved issue which caused some users to experience IE plug-in crash.

Firmware Download for FI9802W:

http://www.foscam.com/Private/ProductFiles/FI9801&02W-V1.4.1.12.zip

Product Page for FI9802W:
http://foscam.us/foscam-fi9802w-wireless-ip-camera.html

The release of these firmware updates and the specific issues addressed above are a
direct result of the feedback, constructive criticisms and advice provided to
us by you, our customers. We are very grateful for your contribution and encourage
you to  continue emailing us with your suggestions and posting on our forum.

As always we strive to meet and exceed your expectations and will continue working night
and day to improve our product and reduce it’s cost so that you may benefit.

No Comments

FI9821W Megapixel IP Camera Firmware Upgrade v1.1.1.11

A new firmware update for the FI9821W Megapixel IP Camera has just been released
(V 1.1.1.11). The primary issues which this firmware addresses are as follows:

1) Added RTSP support;
2) Added HTTPS support;
3) Added automatic reconnect functionality after camera loses WIFI connection;
4) Improved WIFI stability;
4) Resolved overheating issue;
5) Resolved video delay issue when camera was set to Mjpeg stream;
6) Reduced the probability of sending duplicate alarm picture emails.

The release of this firmware and the specific issues addressed above are a
direct result of the feedback, constructive criticisms and advice provided to
us by you, our customers. We are very grateful for your contribution and encourage
you to  continue emailing us with your suggestions and posting on our forum.

As always we strive to meet and exceed your expectations and will continue working night
and day to improve our product and reduce it’s cost so that you may benefit.

Firmware Download for FI9821W:

http://www.foscam.com/Private/ProductFiles/FI9821W-1.1.1.11-20130318.zip

Product Page for FI9821W
http://foscam.us/products/foscam-fi9821w-megapixel-wireless-ip-camera.html

No Comments

FI9821W Megapixel IP Camera Firmware Upgrade v1.1.1.10

As promised please find below links to the much anticipated firmware
release for the Foscam FI9821W Megapixel H.264 Wireless IP Camera.
This firmware update is incredible and resolves the vast majority of
issues that customers were experiencing with the FI9821W as well as
improves the video quality!

We would like to thank you all for your support on the forums and
feedback through email and telephone. We really appreciate it
and will always strive our best to meet and exceed your expectations.
Please let us know your thoughts on the firmware update and any further
suggestions or comments you may have. For a complete list of fixes and
issues resolved please see below. Also, there is a new
updated programming API which we can send to you if you would like to
develop any apps or integrate the FI9821W with your website and/or
software systems (Please let us know).

Firmware Download for FI9821W:
Mirror 1: http://www.foscam.com/Private/ProductFiles/FI9821W-1.1.1.10-20130201.zip
Mirror 2: https://www.dropbox.com/s/9t7q32shhelygr6/FI9821W-1.1.1.10-20130201.zip
Mirror 3: http://agasio.com/downloads/FI9821W-1.1.1.10-20130201.zip
Mirror 4: http://foscam.us/downloads/FI9821W-1.1.1.10-20130201.zip

FI9821W product page:
http://foscam.us/products/foscam-fi9821w-megapixel-wireless-ip-camera.html

Firmware Fixes / Issues Resolved:

Updated Features:

- Added Start-Up options within the Pan & Tilt Settings page. This
page allows the same functionality as older indoor MJPEG models,
where you can set the camera to boot to a preset, disable the start-up
pan/tilt, or allow it to center upon rebooting.

- Adjusted certain video parameters to increase the clarity of video.
Also added a new 4M stream which improves the video quality. This
stream was made default. The 2M stream is still available in cases
where bandwidth issues arise.

- Disabled the Foscam DDNS by default; this was done as a security
precaution. To use the DDNS you will have to manually enable it by
going to the DDNS Settings page.

- Added the camera name and alarm timing on alarm e-mail subject lines.
This prevents the alarms from being stacked into multiple e-mails on
certain providers like G-mail. This was also done due to some end-users
receiving the e-mail in their spam folders.

- Added the ability to scan up to 100 wireless networks and show them
in the wireless network list. Wireless networks are now sorted by signal
strength, so the best signal networks will appear first.

- Added support to fetch an MJPEG HTTP URL stream, similar to older
MJPEG camera functionality. To see the steps on how to achieve this,
read our forum post here:
http://foscam.us/forum/how-to-fetch-snapshots-and-mjpeg-stream-on-the-fi9821w-02w-t4328.html

- Added support to fetch JPG pictures by snapshot CGI commands, similar
to older MJPEG camera functionality. To see steps on how to achieve this,
read our forum post here:
http://foscam.us/forum/how-to-fetch-snapshots-and-mjpeg-stream-on-the-fi9821w-02w-t4328.html

FIXES:

- Fixed an issue where wireless password settings didn’t seem to be
saved on the wireless settings page after rebooting the camera. In
reality, the settings would be saved, but this was not indicated on
the display page. This has been fixed.

- Changed the interval of alarm images to 1 second.

- Fixed an issue where the playback speed of recordings was not
synchronized, video would playback much faster than normal. This has
been fixed.

- Fixed a bug where camera settings could be seen when logging in as
a visitor or operator if the plug-in was not installed.

- Fixed an issue where iOS mail servers could not receive or see alarm
pictures.

- Fixed a bug where the OSD on alarm images would not change.

- Fixed a bug where FTP connections were not being closed after uploading
images, causing multiple open connections on the FTP server.

- Several grammar and spelling issues have been fixed.

- Fixed an issue where VLC player could not play recordings.

- Improved the algorithm for motion detection, which should reduce false alarms.

- Fixed a bug where configuration files would not change even when setting
the recording path manually.

- Removed the default operator and visitor accounts for security purposes.

- Improved sensitivity in detecting smaller objects when selecting the
alarm detection area.

- Fixed a bug where users on Mac OS 10.8 were not able to select an
alarm detection area in Safari.

New Features / Issues Being Addressed:

- Adjusting the level of sound when using audio. This feature will be
implemented in firmware updates by March/April.

- NVR/NAS support, as well as RTSP support. Implementing RTSP will
allow for NVR support, this feature has been confirmed to be added in
firmware updates by March/April.

- Inverting Pan/Tilt when mirroring or flipping the image. This is a
priority and will also be implemented in the next firmware update by March/April.

If you have any questions, please do not hesitate to contact us at

Email: sales@foscam.us ‘ sales@foscam.ca ‘ sales@foscam.co.uk

Phone:
US Toll Free: 1-800 930 0949
US/Canada Sales: (+1) 713 893 7869
US/Canada Support: (+1) 713 893 7866
UK Sales/Support: (+44) 020 8816 7860

Best Regards
The Team at Foscam.us

No Comments

Setting up DNS Service

This is the latest guide for setting up a DNS hostname. Before we used to recommend to use DynDNS but unforuntaley it isn’t free anymore. We now recommened no-ip.com for your free DNS hostname.

Step 1:
Visit the website at no-ip.com to start your free DNS hostname.



Step 2:
After register, you will receive an email from no-ip.com to activate your email address. Click on the link that is attached to your email to activate the account.


Step 3:
Log in with the information that you registered to create your domain name.



Step 4:

After logging in, choose Add a Host button, enter the domain name that you’d like to use (example: foscamus) and choose the domain (example: no-ip.org).


Step 5:

Once you’ve added the host that you’d like to use, find the IP of the camera that you’d like to use this hostname on. After logging into the camera, it’s time to upgrade the camera to the latest firmware and webUI. Under the camera settings, go to the section called “Device Management”, once there click on the option that says “Upgrade Device Firmware”. On the page for upgrading, you will see two type of upgrades, one is for firmware and the other is for Web UI. You may download the latest firmware/webUI from here/.


Step 6:

Once that is done, you will need to go back to your IP address that matches your camera to enter in the data that you just chose. Under the option “Device Management”, choose the option called “DDNS Service Setting” and under this option you will be entering the data that you received from no-ip.com.


Step 7:
Once the camera has restarted itself, log in to the access the camera and once logged in, check to see if DDNS Status says No-Ip has succeed or failed. If failed, then it will require you to re-enter the No-Ip information as stated in step 4.

Step 8:
After checking to see if the DDNS status is successful, you will now need to set up port-forward. In order to port forward, you must have access to your router. For example, the router we are using is Linksys E3200 and the IP address for this particular router is 192.168.1.1. If your using a different router, please check with your provider or check with your routers manufacture website for that information.


Step 9:
If you cannot figure out how to port forward, please visit our Support page as there are multiple guides on each major router. To check to if your camera is successfully port forward, please visit whatismyip.com and use that IP address with the port number that you chose for port forwarding (example xxx.xx.xxx.xxx:8080). If you can see the login page for your camera, you have successfully port forwarded and move to step 8.
If you cannot see the login page for your camera, please use the port forwarding guides to set it up.

Step 10:
To see if the hostname that you chose for No-Ip works, enter in the address bar http:// Domain name + HTTP Port. For example: http://foscamus.no-ip.org:8081.
If you can see the login information, you have completed the guide.

No Comments

Quick Installation for Windows OS (FI8910W)

Congratulations on purchasing your Foscam camera. The first step to setting up your security system is to setup the basic features for your Foscam camera on the Windows OS.

What’s included:

Foscam Camera
Wifi Antenna
Mounting Bracket
DC Power Supply
Installation CD
User Guide
Network Cable

Step 1:

Remove the Foscam camera and accessories from the box. First, screw the antenna in the back of the camera, make sure it’s secured.

Step 2:

Plug the network cable into the back of the camera and attach it to your router that is connect to the internet. After attaching the network cable, plug the power supply in the back of the camera, the camera will pan/tilt automatically. It will pan/tilt for about 30 seconds, once it’s done the camera will be facing forward.

Step 3:

Using the CD that was included, install the software called “IP Camera Tool”. Once installed, there will be a shortcut on your desktop, using the software you will find an IP address starting in 192.xxx.xx.xxx. Double click the IP address, it will open up your internet browser with a log in screen. Use the log in information that located on the bottom of the camera. If your using IE, click on the first log in button. If your using another internet browser, click on the second log in button.

If the CD was missing or damaged, click here to download the software.

Step 4:

Once logged in, you will be able to see live footage from your camera. If you cannot see the live footage, check to see if Active X is enabled and running on your computer. Guide to Enable ActiveX.

If you see a blank screen with a red X mark on the screen, either disable your firewall or anti-virus and reset your computer.

Click here to set your camera up wirelessly

No Comments

Turning IR LEDs ON/OFF

The Foscam FI8910W and FI8918W allow you to manually control whether the IR LEDs will automatically turn on. To configure the IR LED ON/OFF function use the IR LED ON/OFF buttons as depicted in the image below.

No Comments

Setting up Multi-Device – See up to 9 of your Cameras on one Screen

This is the guide on setting up your IP Cameras to be able to see more than one of your cameras at a time.

Must Read: Before we even get to step one, you must first understand that the only way to view multiple cameras is if you use Internet Explorer, no other browser supports multi-devices yet. And you will also need to enable ActiveX Controls, normally Internet Explorer will prompt you to enable it if it is not already enabled. If you still have problems with ActiveX Controls, please check out our guide on ActiveX Controls by clicking here.

1) First Log into your camera and goto “For Administrator” and then “Multi-Device Settings”



2) Select “The 2nd Device” and input an Alias if you like, the Host which should be the IP of the other camera, and the Port will be the port of your other camera.

3) Put in the Username and Password for the camera you are adding and press submit.

4) You can press back (in the bottom left corner) to go back to viewing your camera, and then you can press ‘For Visitor’ and select the interface for 1, 4, or 9 Cameras.



And that is it, if you have any more cameras you can just repeat step 2 and 3 again with the new cameras info.

No Comments

Guide to Port Forwarding – Linksys Wireless Router

The port forwarding set up is reliant upon the specific brand and model number of the router being used. Port forwarding of a router is required to allow access to your network device. Regardless of the DLink Router being used, the process for port forwarding is essentially similar. You will need to enable ports by locating the port range-forwarding screen. Withsome Linksys routers the port forwarding screen is located within the Applications and Games orFilters tab; in others it is located in the advance tools tab. The set up instruction outlined belowis an example of port forwarding using Linksys Model WRK54GV2.

Step 1
Open your web browser. Enter the router IP address in the address bar as shown below
(192.168.1.1), followed by pressing Enter.

Step 2
Some router/modems require a username and/or password, if yours requires it, enter the routers username and password here. Then click “Log In”
If you have changed it and don’t remember it you may have to reset your device to factory default using the reset button on most routers.
If you don’t know it you can check the user manual for your router.

Step 3.
Select the Applications and Gaming tab.

Step 4
Select the Port Range Forwarding tab

Step 5
In the Application column enter a description for you camera (e.g. Foscam Camera)

In the Start entry field enter the first number of the port you need to port forward (e.g. 5000)

In the End entry field enter the last number of the port you need to port forward (e.g5000)

In the Protocol field, select TCP.

In the IP address field, enter the cameras IP address.

Enable the system by checking the enabled box.

Select the Save settings button located at the bottom of the page to save your changes.

Step 6
To view the cameras over the Internet enter you router external IPaddress that can be found by typing www.whatismyipaddres.com into your browser.

Enter the IP address 24.76.212.746: port for the camera (e.g. port 8090)
24.76.212.746:8090 is what should be typed into you browser.

No Comments

Guide to Port Forwarding – Westell Router

The port forwarding set up is reliant upon the specific brand and model number of the router being used. Port forwarding of a router is required to allow access to your network device. Regardless of the Westell Router being used, the process for port forwarding is essentially similar. You willneed to enable the ports by locating the port range forwarding screen. The set up instructionoutlined below is an example of port forwarding a Westell Router using Westell VERSALINK.

Step 1
Open your web browser.
Enter the router IP address 192.168.1.1 in the address bar as shown below, followed by pressing
Enter.

Step 2
Some router/modems require a username and/or password, if yours requires it, enter the routers username and password here.Then click “Log In”
If you have changed it and don’t remember it you may have to reset your device to factory default using the reset button on most routers.
If you don’t know it you can check the user manual for your router.
Default username: admin Default password: password

Step 3
Select “Configuration”

Step 4
Select the “Define Custom Service” Tab

Step 5
The Custom Service screen will guide you , through the steps of creating an advanced NAT services via port forwarding and/or trigger port configuration.

Click “next”

Step 6
In the Port Range setting screen, proceed as follows:
In the Service Name field, type Foscam Camera
In the Global Port Range field, enter in the first box, the first number of the port you need to port
forward (e.g. 8090) and in the second box the ending port number (e.g. 8090)
In the Base Host Port enter the first port to be forwarded (e.g. 8090)
In Protocol, select TCP
Select the Next button when complete

Step 7
A confirmation window will appear on the screen, which shows the same information just
entered. Select the close button to continue.

Step 8
Use the Select a Service drop down box and select the configuration just created. Select
the Enable button.

Step 9
To view the camera over the internet enter you router external IP address which can be found by typing www.whatismyipaddres.com into your browser.

Enter this IP address 24.76.212.746: port for the camera (e.g. port 8090)
24.76.212.746:8090 is what should be typed into you browser.

No Comments