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Important Message from Foscam Digital Technologies Regarding US Sales & Service

We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at


For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit

Guide to Fix Your Foscam if it Works When Wired but Not Wirelessly

Does your Foscam IP camera works when its wired but not wirelessly? If so, you are in luck because we will have your camera running wireless in no time. Please read on..

When I first got my Foscam FI8908W I followed all the instructions and everything was working perfectly while the ethernet cable/wire was still connected. However, as soon as I removed the ethernet cable from the camera and tried to go wireless, the camera would not appear in IP Camera Tools and I couldn’t access it. I tried for like an hour and could not figure out why my camera was not working wirelessly. In hopeless despair I started to look at the camera box and luckily noticed that it said “bg WiFi compatible”. I immediately realized that I have a Belkin Wireless-N Router which uses as its default the 802.11/N Wifi Network instead of the 802.11/BG Network. Foscams only run the BG network so be sure to log in to you router and make the necessary change.

Please follow these instructions when switching from wired to wireless mode on the Foscam Wireless IP camera.

Please make sure to:
1) Disconnect the power to the camera first, then disconnect ethernet.
2) Power the camera back on and wait 45 seconds
4) Restart the IP Camera Tools program
5) AND MOST IMPORTANTLY, ensure that you are running your network on the 802.11/bg network. If you are not on that network, the wireless will not work.

Here are instructions on how to switch from the Wireless N network to the Wireless BG network (used on my Belkin, google your router’s manual to figure out how to make the changes on your router).

Step 1) Log in to your wireless router. To do this you must enter the IP address of your router into your browser and then enter the username and password when prompted. If you are unsure of the ip address or username and password of your router, refer to your router’s manual or view this list of default router IP addresses, usernames and passwords:

Step 2: Look under “Wireless” settings for an option called “Wireless Mode” or “Wireless Channel”. Set that option to “802.11g&802.11b” or “802.11b/g”

Step 3: Restart the Router and restart the Camera. Wait 45 seconds and it should work.

If you still cannot see the router wirelessly, please make sure you have installed the latest firmware upgrades from our website . Here are the instrucitons for installing the latest firmware:
Step 1) Go to our website ( and look under the Tools & Support Section

Step 2) Download the FI8908.FI8908W.rar file and extract it using winrar ( > It should give you a .bin file

Step 3) Make sure the camera is connected via ethernet cable and powered on.

Step 4) Open IP Camera Tools and right click on your camera

Step 5) Select “Upgrade Firmware”

Step 6) Select “Upgrade System Firware”

Step 7) Point to the .bin file that you extracted and click OK.

Step 8) Your firmware should be updated. Shut down the camera and restart it. Wait 45 seconds.

Step 9) Restart IP Camera Tools and it should work wirelessly.

Thank you.

This entry was posted on Saturday, April 3rd, 2010 at 10:22 am and is filed under Foscam. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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