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Important Message from Foscam Digital Technologies Regarding US Sales & Service


We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at support@foscam.us.

 

For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.



FI9821W Megapixel IP Camera Firmware Upgrade v1.1.1.13

A new firmware update has been released for the megapixel IP camera FI9821W (V1.1.1.13).

 

The firmware addresses the following issues:

 

1) Allowed for flip/mirror of the image
2) Increased security by prompting for users to change default admin password
3) Allowed for changing of the default admin username from “admin” to something else
4) Ability to send the camera’s name when sending email notifications
5) Redefined “Medium” and “Low” motion detection sensitivities to detect less motion, decreasing false alarm occurrences
6) Extended character length for passwords
7) Provides reason for failure when doing email test
8) Provides reason for for failure when doing FTP test
9) Improved the web UI to be more user friendly
10) Fixed issue where the camera would stop uploading alarm images to FTP after a few hours

 

Firmware Download for FI9821W:

(Mirror 1) http://foscam.us/downloads/FI9821W-1.1.1.13-20130607.zip

(Mirror 2) https://www.dropbox.com/s/p323grrqkpw0am6/FI9821W-1.1.1.13-20130607.zip

 

WARNING: After downloading please make sure to read BOTH instruction files in the zip file before upgrading the firmware.

 

As always we appreciate your feedback, constructive criticisms and advice. Please keep it coming on the forums, facebook, email and telephone. We are very grateful for your contribution and encourage you to keep challenging us to improve our product and service offerings.

 

 

 

 

This entry was posted on Friday, June 7th, 2013 at 9:18 pm and is filed under Foscam. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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