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Important Message from Foscam Digital Technologies Regarding US Sales & Service

We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at


For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit

Basic Guide on Setting Up Your Foscam Camera

I have taken the time to explain the Foscam Wireless IP Camera setup instructions in language that is clear and understable and which includes a step-by-step tutorial on how to setup your wireless router. After this you should continue on to the Wireless Setup Guide to make your Foscam IP Camera Wireless. And then continue on to the Port Forwarding Guide to view your camera live on the internet from anywhere in the world.
Setting up the Camera. What do you need?

1) Your Foscam IP Camera
2) DC Power Supply
3) Ethernet network cable (RJ-45)
4) Wireless Router
5) Cable/DSL Modem with live Internet Connection
6) Computer
7) IP Camera Tools Software – comes on the CD or available at our website under the “Tools & Support” section.

Step-by-Step Installation Instructions:

Step 1.) Plug the ethernet cable into your Foscam IP Camera and then into your Wireless Router.

Step 2.) Plug the power cable into the camera and then into the power outlet. Wait 45 seconds. The green LED should go on and the camera will start to rotate around and then come to a rest.

Step 3.) Install “IP Camera Tools” on your computer by double clicking on IPCamSetup.exe on the included CD or by downloading it from our website at on the Tools & Support page. Also, please note that if you are running a Wifi 802.11/n wireless router then you will be
required to make sure your router settings are changed to 802.11/bg.)

Step 4.) Once IP Camera Tools is installed, double click the icon on the desktop to open it up.
IP Cam Tools Icon

Step 5.) One of three things will happen:

I) Ideally, your camera should appear in the IP Camera Tools window and have an IP address assigned to it. It will look something similar to “Anonymous Http://192…..”. If this happens immediately go to Step 6;

II) The second best sitatuation would be for the screen to say “Anonymous Subnet doesn’t match, dbclick to change!” If this happens just follow the prompt and double click on the words. The quick fix is to check the box “Obtain IP from DHCP server” and click “OK”, then close the IP Camera Tool program, wait 30 seconds, re-open it and your camera should appear. If that works go on to Step 6; if not;


  1. Find out your subnet mask in Windows by clicking Start > Select or type “Run” into the text field and press “enter” > type “Cmd” and “enter” > Type the words “ipconfig” and press enter.
  2. You will see “Subnet Mask………” or a similar number towards the top.
  3. Copy that number into the “Subnet Mask” field in the IP Tools Network Configuration menu after you double click “Anonymous Subnet doesn’t match, dbclick to change!.”
  4. Restart IP Camera Tool program and the camera should appear in the window РGoto Step 7.  [Please be sure to wait a full 45 seconds for the camera to properly restart before expecting it to reappear each time settings are changed. (If you are still failing here give me a call, you may need a replacement).]

Step 6.) Double click on your camera in IP Tools to open it, or copy the address “http://192…” into any browser or your iphone!

IP Cam Tools

Step 7.) Once you get to the login page, enter username: “admin” and password: ” ” (i.e., leave password blank). Click “Login”.

Camera Login

Step 8.) Depending on what browser you are using, you will need to select the appropriate mode. The browsers are listed next to the modes in the picture below.

Browser Mode Select

Step 9.) Once you are in and can view the camera, you are ready to take it wireless. Please continue on to Guide to Setting Up Your Foscam MJPEG Camera Wirelessly

Best Regards


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This entry was posted on Saturday, April 3rd, 2010 at 10:25 am and is filed under Foscam. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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