Foscam is fully committed to maintaining the safety and integrity of our user experience and will take all action reasonably necessary to ensure the privacy and security of our cameras. As soon as a security vulnerability is revealed Foscam endeavors to immediately release a firmware update to fix the issue. As of April 15, 2014, there are no known vulnerabilities with any of our cameras once updated with the latest firmware as outlined below. All cameras currently sold by Foscam.us are upgraded with the latest firmware.
In order to keep your Foscam cameras secure and prevent various types of hacking and unauthorized access, please ensure to follow the steps outlined below:
1. As with any device used online, make sure your camera has the latest firmware installed for your specific camera model. The latest firmware for Foscam cameras utilizes protection against various types of online hacking and unauthorized access. You can download the latest firmware at http://www.foscam.us/firmware.
2. Never use the default username or password for your Foscam camera. Once your camera is fully set up it is imperative to change both the default username and password. The same applies for any device which you have accessible over the internet, such as your router or home automation system.
3. Choose a username and password that is at least 8 – 10 characters or longer. Try to use a combination of lower-case and upper-case letters as well as numbers and special characters.
4. Change your default port to a port in the 8100 or greater range. Hackers often target default ports and you do not want to make yourself an easy target. By using a non-standard port it will make it more difficult for hackers to find your camera.
5. Check the logs of your Foscam cameras often. Foscam cameras have embedded logs which allow you to see exactly which IP addresses are accessing the camera. You will be able to tell if an outsider has gained access to your camera.
If you have any questions, please do not hesitate to contact us. Our technicians are available 24 hours per day and 7 days per week. You can reach us at:
Email: [email protected] ’ [email protected] ’ [email protected]
Phone: US Toll Free: 1-800 930 0949
US/Canada Sales: (+1) 713 893 7869
US/Canada Support: (+1) 713 893 7866
UK Sales/Support: (+44) 203 627 0947
The team at Foscam US