Important Message from Foscam Digital Technologies Regarding US Sales & Service


Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies) is an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. Based on our experiences with Foscam and feedback from end users we have launched our own new and improved line of wireless IP cameras and security systems under the Amcrest brand. Working in partnership with the second largest security camera manufacturer in the world, Amcrest was founded with a deep commitment to end-user privacy and security, highly reliable software and hardware as well a seamless and intuitive user experience. For more information, please visit www.Amcrest.com

 

If you are having trouble with your Foscam cameras, we sincerely apologize for this inconvenience and would love to help. For technical support, response to inquiries and for obtaining replacements for any Foscam IP Cameras or NVR products, please reach out to tech@foscam.com or call 1-844-344-1113.

 

If you are interested in exchanging your Foscam camera for an Amcrest camera, we can offer you a massive loyalty discount, even if you are out of warranty. Please send an email to support@amcrest.com, sales@amcrest.com or call 1-888-212-7538

 

If you are subscribed to Foscam Cloud (www.foscamcloud.com), please contact cloud@foscam.us for support.

 

If you currently use the manufacturer's cloud service (www.myfoscam.com or linked in any way to www.foscam.com), you will need to contact them directly for support, at www.myfoscam.com.

 



Guide to Setting Up Your Foscam FI8908W Wirelessly

Once you have the Foscam IP Camera setup and connected via ethernet/network cable, please follow the steps below to set it up wirelessly:

 

1) Most importantly, ensure you are running your wireless network on the 802.11/bg standard. 802.11/b and 802.11/g will also work, but not 802.11/n. However, all 802.11/n routers are backwards compatible with bg/b/g networks. Please refer to your router’s manual on how make this setting change if necessary.

 

2) Find and note down the following information about your wireless network:
a) SSID;
b) Encryption method (e.g., WPA/WPA2/WEP);
c) Encription technique (e.g., TKIP/AES/TKIP-AES)
d) Share key

 

To find the above information you need to log in to your wireless router. To do this enter the IP address of your router into your browser and press enter. You will be prompted to enter your router username and password. If you do not know the IP address of your router you can view it in IP CAMERA TOOLS by selecting and right clicking on your camera, selecting “Network Configuration”, and noting down the “Default Gateway” IP address. This Default Gateway IP address is the the IP address of your router.

 

Gateway

 

If you cannot figure out your username, password or the IP address of your router, refer to your router’s manual. If you don’t have the manual on hand, you can obtain a list of default router IP addresses, usernames and passwords by going to our blogpost here.

 

Once logged in to your router look for an option called “Wireless Settings” or “Wireless LAN”. Once in the Wireless Settings look for and jot down what you have for the setting called “SSID”. Next, look for the setting “Wireless Mode” and make sure it is set to 806.11/bg, 806.11/g, or 806.11/b.

 

SSID & Wireless Mode

 

Next, look under the “Security Settings” under “Wireless Settings’ and jot down the “Encryption Method”, “Encryption Technique” and the “Shared Key”.

 

Router Example

 

3) Once you have the information about your network listed in step 2, log in to your camera while it is connected with the ethernet cable. To do this, open IP camera tools and double click on your camera, or enter your camera’s local IP address into your broswer. On the login page, enter the username and password for the camera (default username: “admin” / password: ” ” – leave password blank) and press “Login”.

 

You will notice that there are two “Login” buttons. If you are using IE, press the first “Login” button.
If you are using Firefox or Chrome, use the second “Login” button.

 

4) Once logged in to the Camera, look on the left panel and click on the option “For Administrator” (if using IE) or “Device Management” (if using Firefox or Google Chrome”). Then click on “Wireless Lan Settings”. Here, check the box next to “Using Wireless Lan”. Then, enter your “SSID”. Then, select your “Encryption” which is going to be (e.g., WPA/WPA2/WEP together with either TKIP/AES/TKIP-AES). Next, enter your “Shared Key”. Click “Submit” and let the Camera Reboot. Wait 30 seconds and then remove the ethernet/network cable.
Camera Firefox

 

If you are having trouble, set your wireless Encryption Method to WPA and your encryption technique to TKIP. I seem to have the best results using those settings.

 

5) Give the camera about 30 to 45 seconds to start up and you should start to see the green led on the front flashing much faster than. Open IP camera tools and the camera should appear. Once your camera goes wireless your camera will receive a new IP Address, you will need to use this new IP Address when setting up port forwarding. Now that you have the Wireless Setup working on your Foscam IP Camera, then you can go on to the next tutorial which shows you how to setup your Foscam so that it is accessible from anywhere on the internet.
Please continue on to the Guide To Setting Up Port Forwarding for Viewing Your Foscam Wireless Camera Over the Internet

This entry was posted on Sunday, April 11th, 2010 at 12:26 am and is filed under Foscam. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.

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