Important Message from Foscam Digital Technologies Regarding US Sales & Service


Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies) is an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. Based on our experiences with Foscam and feedback from end users we have launched our own new and improved line of wireless IP cameras and security systems under the Amcrest brand. Working in partnership with the second largest security camera manufacturer in the world, Amcrest was founded with a deep commitment to end-user privacy and security, highly reliable software and hardware as well a seamless and intuitive user experience. For more information, please visit www.Amcrest.com

 

If you are having trouble with your Foscam cameras, we sincerely apologize for this inconvenience and would love to help. For technical support, response to inquiries and for obtaining replacements for any Foscam IP Cameras or NVR products, please reach out to tech@foscam.com or call 1-844-344-1113.

 

If you are interested in exchanging your Foscam camera for an Amcrest camera, we can offer you a massive loyalty discount, even if you are out of warranty. Please send an email to support@amcrest.com, sales@amcrest.com or call 1-888-212-7538

 

If you are subscribed to Foscam Cloud (www.foscamcloud.com), please contact cloud@foscam.us for support.

 

If you currently use the manufacturer's cloud service (www.myfoscam.com or linked in any way to www.foscam.com), you will need to contact them directly for support, at www.myfoscam.com.

 



November 22nd, 2013

Introducing the new Foscam FI9821P Plug and Play camera!

Date: 11/22/13
HOUSTON, TX


For immediate release:


Tying security and monitoring cameras to smart phones just got easier. Foscam’s plug and play FI9821P camera, to be released on November 25, 2013, points the way.


Houston – November 22, 2013. Demand for security and monitoring cameras is one of the fastest growing segments in the digital marketplace. People see a great need to keep a remote eye on their homes, offices, kids, babies, and pets. Foscam’s new plug and play monitoring camera cuts the set-up time down to minutes. Previous models take more time and set-up steps to connect with routers. Often consumers need the help of an IT professional. Now it can be done by anyone, even if they aren’t tech savvy.

 

Foscam US, a leader in the sale and manufacturing of security and monitoring cameras, has come up with a faster and cheaper solution with its new plug and play FI9821P camera, which will be available starting November 25, 2013.
“You can set this system up in three to five minutes, and then monitor anything that’s important to you right from your smart phone, tablet, or PC from anywhere int he world,” says Adam Ravat, CEO of the Houston-based Foscam. The Fi9821P will sell for $149.99.

 

Set-up is simple with the push of a WPS button on your router and the download of a free Foscam app for the camera from a smart phone or other digital device and then a simple scan of a QR code links the devices. The camera is ready to protect the people or possessions you value.

 

The new camera offers numerous advantages. “We’re the first company to provide remote ‘pan and scan’ capabilities for a plug and play IP camera,” says Ravat. “With the tip of your fingers on a smart phone, you can swivel the camera in any direction you wish.” The camera also offers two-way audio, night vision, and recording capabilities. And, for the customers who want to be alerted to a fire or break-in, it provides alarms as well.

 

Foscam Digital Technologies LLC (www.foscam.us) is a leading manufacturer and distributor of Foscam Products in the United States, Canada, and the UK. Foscam offers the most advanced products available today in remote monitoring IP network cameras. No other company combines so many powerful capabilities with ease of use and affordability.




 

Bookmark and Share

November 22nd, 2013

New Firmware Released for MJPEG Cameras

A new firmware has been released for MJPEG cameras. This firmware is available for camera models FI8910W, FI8910E, FI8918W, FI8916W, FI8909W, FI8907W, FI8905W, FI8905E, FI8906W, FI8904W, and FI8919W.

 

Important: This firmware is ONLY for cameras with the FR version wireless card. If the current firmware is 11.3x.2.xx then it can upgrade to this firmware.

 
North American version download site: http://www.foscam.us/firmware
International version download site: http://www.foscam.com/down3.aspx


System firmware version: 11.3X.2.54

 

Improvements:
1) Fix the CSRF security vulnerabilities;
2) Encrypt all the username and password with MD5;
3) Update the ActiveX version to 0.0.0.46;
4) Add prompt if the disk for video recording is full.

 

Attention:
1) Reboot the camera first before upgrading;
2) Connect camera to router with an Ethernet cable to upgrade firmware;
3) DO NOT upgrade firmware via wireless;
4) DO NOT upgrade firmware over internet, upgrade while on the same network;
5) Keep power on during the upgrading;
6) Logging your camera as administrator first, upgrade firmware on web page;
7) DO NOT power off the camera after every upgrade, please wait until the camera IP reappears in the IP Camera Tool.


Note: Before upgrading the firmware, please read the file named “How to upgrade firmware for…” in each zip package. We highly recommend you upgrade your website firmware to the latest firmware.

Bookmark and Share

November 22nd, 2013

New Firmware for FI9805E Released

We are pleased to announce that a new firmware version for the FI9805E has been released and is available for download.

Direct download link: FI9805E 1.14.1.18

Official download center: http://www.foscam.com/down3.aspx

 

Details about the firmware:
System firmware version:1.4.1.8
App firmware version:1.14.1.18
Plug-in version:2.0.1.6

 

New features:
1) Support ONVIF;
2) Automatically identify an illegal IP in firewall settings.

 

Improvements:
1) Fixed the issue: cannot revise the port number and account settings after choosing one of the 2nd~9th cameras in the multi-device windows;
2) Fixed the issue: cannot do manual snapshot if the added multi-device is a MJPEG camera;
3) Fixed the issue: cannot stop manual record if the added multi-device is a MJPEG camera;
4) Fixed the issue: plug-in will crash when turning the IR on/off;
5) Fixed the issue: camera still uploads alarm images even when the I/O alarm is disabled.

 

Attention:
1) Reboot the camera first before upgrading;
2) Connect camera to router with an Ethernet cable to upgrade firmware;
3) DO NOT upgrade firmware via wireless;
4) DO NOT upgrade firmware over internet, upgrade while on the same network;
5) Keep power on during the upgrading;
6) Logging your camera as administrator first, upgrade firmware on web page;
7) DO NOT power off the camera after every upgrade, please wait until the camera IP reappears in the IP Camera Tool.

 

Note: Before upgrading the firmware, please read the file named Upgrade Guidance in each zip package. We highly recommend you upgrade your website firmware to the latest firmware.

Bookmark and Share

October 8th, 2013

New Firmware for FI9821W V2 Released

We are pleased to let you know that the latest firmware version 1.11.1.18 for FI9821W V2 is available for download.
The direct download link is as follows: FI9821W V2 1.11.1.18
Official download center: http://www.foscam.com/down3.aspx

 

New features:
1) Supports ONVIF;
2) Supports uploading snapshots to FTP server in fixed time interval;

 

Improvements:
1) Enhanced the SD card management feature;
2) Improved the stability of plug-in on safari;
3) Fixed the issue: cannot revise the port number and account settings after choosing one of the 2nd~9th cameras in the multi-device windows;
4) Fixed the issue: not able to login when switching to Hungarian;
5) More friendly web UI.

 

Upgrade steps:
1) Upgrade the system firmware “HI3518A_ddr256M_sys_ver1.4.1.8”
2) Upgrade the application firmware “FI9821A-app-ver1.11.0.26”
3) Upgrade the application firmware “FI9821A-app-ver1.11.1.18_A”
Strongly recommend refer to the “Upgrade Guidance” during upgrading.

 

Attention:
1) Reboot the camera firstly before upgrading;
2) Connect camera to router with an Ethernet cable to upgrade firmware;
3) DO NOT upgrade firmware via wireless;
4) DO NOT upgrade firmware over internet, just finish it in LAN;
5) Keep power on during the upgrading;
6) Logging your camera as administrator first, upgrade firmware on web page.
7) DO NOT power off the camera after every upgrade, please wait till the camera IP reappear in the IP Camera Tool.

 

Note: Before upgrading the firmware, please read the file named Upgrade Guidance in each zip package. We highly recommend you upgrade your website firmware to the latest firmware.

Bookmark and Share

October 7th, 2013

New Firmware for FI9805W Released

We are pleased to let you know that the latest firmware version 1.14.1.21 for FI9805W is available for download.
The direct download link is as follows: http://foscam.us/downloads/FI9805W-1.14.1.21-20130925.zip
Official download center: http://www.foscam.com/down3.aspx

 

New features:
1) Supports ONVIF;
2) Supports uploading snapshots to FTP server in fixed time interval;
3) Supports Romania, Hungarian, Polish languages;
4) Adds the feature to automatically identify the illegal IP in firewall settings.

 

Improvements:
1) Revise the heartbeat to every 10 minutes for RTSP;
2) Enable to adding cameras with the same DDNS or WAN IP when configuring the Multi-Camera settings;
3) Improve the stability of plug-in on Safari;
4) Improve the image quality of MJ stream;
5) Fixed the issue: the manufacturer’s ddns being enabled by clicking the button “Restore DDNS to factory”;
6) Fixed the issue: the camera’s time being wrong in edit dialog when the time format is set to DD/MM/YYYY;
7) Fixed the issue: the status of Audio and Talk buttons will be wrong after coming back from the Settings tab;
8) Fixed the issue: previous wifi’s wireless password retained when switching to another one;
9) Fixed the issue: default Mac OS alarm recording storage location is not /IPCamRecord;
10) Fixed the issue: the camera will drop the connection even when hard wired while UPnP is enable;
11) More friendly Web UI.

 

Upgrade steps:
1) Upgrade to version 1.14.1.18 firstly if the current firmware version is lower one (1.14.1.18 available here)
2) Upgrade the system* firmware “HI3518A_ddr256M_sys_ver1.4.1.7”
3) Upgrade the application* firmware “FI9805W_app_ver1.14.0.26”
4) Upgrade the application* firmware “FI9805W_app_ver1.14.1.21”
We strongly recommend refer to the “Upgrade Guidance” document before upgrading.
*The application and system firmware are both updated via the Upgrade Firmware page.

 

Attention:
1) Reboot the camera first before upgrading;
2) Connect camera to router with an Ethernet cable to upgrade firmware;
3) DO NOT upgrade firmware via wireless;
4) DO NOT upgrade firmware over internet, upgrade while on the same network;
5) Keep power on during the upgrading;
6) Logging your camera as administrator first, upgrade firmware on web page;
7) DO NOT power off the camera after every upgrade, please wait until the camera IP reappears in the IP Camera Tool.


Note: Before upgrading the firmware, please read the file named Upgrade Guidance in each zip package. We highly recommend you upgrade your website firmware to the latest firmware.

Bookmark and Share

August 26th, 2013

How To Update Firmware on the FI9821W V1

1. Ensure that your camera is physically plugged into the router via network cable. Check the version of the firmware that is currently installed on the camera. You can do this by logging into your camera, clicking on the “Settings” tab at the top of the interface, then clicking the “Device Information” button on the left side bar.


FI9821W Version Check


2. The important fields to note on this screen are the “Camera Model” field and the “App Firmware Version” field. You first should distinguish whether you have an FI9821W V1 or V2 camera. If you have a V2 version of the FI9821W, the “Camera Model” field will read “FI9821W V2”. If you have a V1 version of the camera, it will lack the “V2” text, similar to the above image.

 

3. If you have a V2 version camera, you already have the latest firmware. However, if you have a V1 version camera and your “App Firmware Version” is below the current latest firmware (1.1.1.13 to date), we highly recommend you update it to the latest version as soon as possible.


FI9821W Updating Firmware


4. You can update to the latest firmware by downloading it here or from one of our mirrors below and installing it on your camera. When the firmware is downloaded, extract the .bin file to your desktop. Once the firmware has been downloaded, click on “System” on the left side bar, then click “System Upgrade”. You can then browse for the firmware file and upload it. Browse to your desktop and choose the .bin file you just extracted previously. Then click “System Upgrade”. The camera will take about 2 – 3 minutes to upload the new firmware and reboot.

 

5. Make sure you reset your camera to factory default settings after updating the firmware. This is to ensure all features work correctly as saved information from your camera on older firmware may possibly cause issues. You can back up your settings and then simply restore them once the firmware update has finished.


Download FI9821W Firmware:


Mirror 1: https://www.dropbox.com/s/p323grrqkpw0am6/FI9821W-1.1.1.13-20130607.zip
Mirror 2: http://foscam.us/downloads/FI9821W-1.1.1.13-20130607.zip
Mirror 3: http://www.foscam.com/Private/ProductFiles/FI9821W-1.1.1.13-20130607.zip

Bookmark and Share

June 7th, 2013

FI9821W Megapixel IP Camera Firmware Upgrade v1.1.1.13

A new firmware update has been released for the megapixel IP camera FI9821W (V1.1.1.13).

 

The firmware addresses the following issues:

 

1) Allowed for flip/mirror of the image
2) Increased security by prompting for users to change default admin password
3) Allowed for changing of the default admin username from “admin” to something else
4) Ability to send the camera’s name when sending email notifications
5) Redefined “Medium” and “Low” motion detection sensitivities to detect less motion, decreasing false alarm occurrences
6) Extended character length for passwords
7) Provides reason for failure when doing email test
8) Provides reason for for failure when doing FTP test
9) Improved the web UI to be more user friendly
10) Fixed issue where the camera would stop uploading alarm images to FTP after a few hours

 

Firmware Download for FI9821W:

(Mirror 1) http://foscam.us/downloads/FI9821W-1.1.1.13-20130607.zip

(Mirror 2) https://www.dropbox.com/s/p323grrqkpw0am6/FI9821W-1.1.1.13-20130607.zip

 

WARNING: After downloading please make sure to read BOTH instruction files in the zip file before upgrading the firmware.

 

As always we appreciate your feedback, constructive criticisms and advice. Please keep it coming on the forums, facebook, email and telephone. We are very grateful for your contribution and encourage you to keep challenging us to improve our product and service offerings.

 

 

 

 

Bookmark and Share

April 26th, 2013

FI9821W and FI9802W Megapixel IP Camera Firmware Updates

New firmware updates for the H.264 megapixel cameras FI9821W (V1.1.1.12) and FI9802W
(V1.4.1.12) have been released.

 

For the FI9821W, the new firmware update V1.1.1.12 addresses the following issues:

1) Resolved a bug which caused some cameras to fail to reconnect to Wifi after lost connection;
2) Resolved the the issue regarding duplicate alarm pictures;
3) Resolved problems with displaying Italian language;
4) Resolved issue which caused some users to experience IE plug-in crash;
5) Improved camera security features.

 

Firmware Download for FI9821W:

http://www.foscam.com/Private/ProductFiles/FI9821W-V1.1.1.12.zip

 

Product Page for FI9821W

 

For the FI9802, the new firmware update V1.4.1.12 addresses the following issues:

1) Added RTSP support;
2) Added HTTPS support;
3) Added automatic reconnect functionality after camera loses WIFI connection;
4) Improved WIFI stability;
4) Resolved overheating issue;
5) Resolved video delay issue when camera was set to Mjpeg stream;

6) Reduced the probability of sending duplicate alarm picture emails;

7) Resolved problems with displaying Italian language;

8) Resolved issue which caused some users to experience IE plug-in crash.

 

Firmware Download for FI9802W:

http://www.foscam.com/Private/ProductFiles/FI9801&02W-V1.4.1.12.zip

 

Product Page for FI9802W:

 

The release of these firmware updates and the specific issues addressed above are a
direct result of the feedback, constructive criticisms and advice provided to
us by you, our customers. We are very grateful for your contribution and encourage
you to  continue emailing us with your suggestions and posting on our forum.

 

As always we strive to meet and exceed your expectations and will continue working night
and day to improve our product and reduce it’s cost so that you may benefit.

 

 

 

Bookmark and Share

March 18th, 2013

FI9821W Megapixel IP Camera Firmware Upgrade v1.1.1.11

A new firmware update for the FI9821W Megapixel IP Camera has just been released
(V 1.1.1.11). The primary issues which this firmware addresses are as follows:

 

1) Added RTSP support;
2) Added HTTPS support;
3) Added automatic reconnect functionality after camera loses WIFI connection;
4) Improved WIFI stability;
4) Resolved overheating issue;
5) Resolved video delay issue when camera was set to Mjpeg stream;
6) Reduced the probability of sending duplicate alarm picture emails.

 

The release of this firmware and the specific issues addressed above are a
direct result of the feedback, constructive criticisms and advice provided to
us by you, our customers. We are very grateful for your contribution and encourage
you to  continue emailing us with your suggestions and posting on our forum.

 

As always we strive to meet and exceed your expectations and will continue working night
and day to improve our product and reduce it’s cost so that you may benefit.

 

Firmware Download for FI9821W:
http://www.foscam.com/Private/ProductFiles/FI9821W-1.1.1.11-20130318.zip

 

Bookmark and Share

February 7th, 2013

FI9821W Megapixel IP Camera Firmware Upgrade v1.1.1.10

 

As promised please find below links to the much anticipated firmware
release for the Foscam FI9821W Megapixel H.264 Wireless IP Camera.
This firmware update is incredible and resolves the vast majority of
issues that customers were experiencing with the FI9821W as well as
improves the video quality!

 

We would like to thank you all for your support on the forums and
feedback through email and telephone. We really appreciate it
and will always strive our best to meet and exceed your expectations.
Please let us know your thoughts on the firmware update and any further
suggestions or comments you may have. For a complete list of fixes and
issues resolved please see below. Also, there is a new
updated programming API which we can send to you if you would like to
develop any apps or integrate the FI9821W with your website and/or
software systems (Please let us know).

 

Firmware Download for FI9821W:
Mirror 1: http://www.foscam.com/Private/ProductFiles/FI9821W-1.1.1.10-20130201.zip
Mirror 2: https://www.dropbox.com/s/9t7q32shhelygr6/FI9821W-1.1.1.10-20130201.zip
Mirror 3: http://foscam.us/downloads/FI9821W-1.1.1.10-20130201.zip

 

Firmware Fixes / Issues Resolved:

 

Updated Features:

 

– Added Start-Up options within the Pan & Tilt Settings page. This
page allows the same functionality as older indoor MJPEG models,
where you can set the camera to boot to a preset, disable the start-up
pan/tilt, or allow it to center upon rebooting.

 

– Adjusted certain video parameters to increase the clarity of video.
Also added a new 4M stream which improves the video quality. This
stream was made default. The 2M stream is still available in cases
where bandwidth issues arise.

 

– Disabled the Foscam DDNS by default; this was done as a security
precaution. To use the DDNS you will have to manually enable it by
going to the DDNS Settings page.

 

– Added the camera name and alarm timing on alarm e-mail subject lines.
This prevents the alarms from being stacked into multiple e-mails on
certain providers like G-mail. This was also done due to some end-users
receiving the e-mail in their spam folders.

 

– Added the ability to scan up to 100 wireless networks and show them
in the wireless network list. Wireless networks are now sorted by signal
strength, so the best signal networks will appear first.

 

– Added support to fetch an MJPEG HTTP URL stream, similar to older
MJPEG camera functionality. To see the steps on how to achieve this,
read our forum post here:
http://foscam.us/forum/how-to-fetch-snapshots-and-mjpeg-stream-on-the-fi9821w-02w-t4328.html

 

– Added support to fetch JPG pictures by snapshot CGI commands, similar
to older MJPEG camera functionality. To see steps on how to achieve this,
read our forum post here:
http://foscam.us/forum/how-to-fetch-snapshots-and-mjpeg-stream-on-the-fi9821w-02w-t4328.html

 

FIXES:

 

– Fixed an issue where wireless password settings didn’t seem to be
saved on the wireless settings page after rebooting the camera. In
reality, the settings would be saved, but this was not indicated on
the display page. This has been fixed.

 

– Changed the interval of alarm images to 1 second.

 

– Fixed an issue where the playback speed of recordings was not
synchronized, video would playback much faster than normal. This has
been fixed.

 

– Fixed a bug where camera settings could be seen when logging in as
a visitor or operator if the plug-in was not installed.

 

– Fixed an issue where iOS mail servers could not receive or see alarm
pictures.

 

– Fixed a bug where the OSD on alarm images would not change.

 

– Fixed a bug where FTP connections were not being closed after uploading
images, causing multiple open connections on the FTP server.

 

– Several grammar and spelling issues have been fixed.

 

– Fixed an issue where VLC player could not play recordings.

 

– Improved the algorithm for motion detection, which should reduce false alarms.

 

– Fixed a bug where configuration files would not change even when setting
the recording path manually.

 

– Removed the default operator and visitor accounts for security purposes.

 

– Improved sensitivity in detecting smaller objects when selecting the
alarm detection area.

 

– Fixed a bug where users on Mac OS 10.8 were not able to select an
alarm detection area in Safari.

 

New Features / Issues Being Addressed:

 

– Adjusting the level of sound when using audio. This feature will be
implemented in firmware updates by March/April.

 

– NVR/NAS support, as well as RTSP support. Implementing RTSP will
allow for NVR support, this feature has been confirmed to be added in
firmware updates by March/April.

 

– Inverting Pan/Tilt when mirroring or flipping the image. This is a
priority and will also be implemented in the next firmware update by March/April.

 

If you have any questions, please do not hesitate to contact us at

 

Email: sales@foscam.us ‘ sales@foscam.ca ‘ sales@foscam.co.uk

 

Phone:
US Toll Free: 1-800 930 0949
US/Canada Sales: (+1) 713 893 7869
US/Canada Support: (+1) 713 893 7866
UK Sales/Support: (+44) 020 8816 7860

 

Best Regards
The Team at Foscam.us

Bookmark and Share