Important Message from Foscam Digital Technologies Regarding US Sales & Service



We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at support@foscam.us.


For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.



Black Screen

Users can ask and answer questions regarding Foscam IP Cameras

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Black Screen

Postby theruckman » Sun Jul 07, 2013 7:54 am

When I received my FI8910W a few months ago, I literally had it up and on my wifi network within 15mins, LOVED it....had it unplugged a few weeks, plugged in, can login via IE fine but nothing but black screen, will not connect via iPad, rest defaults, uploaded new firmware, nothing...dead? Please help any sugggestions, return?

Scott
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Re: Black Screen

Postby TheUberOverLord » Sun Jul 07, 2013 10:07 am

theruckman wrote:When I received my FI8910W a few months ago, I literally had it up and on my wifi network within 15mins, LOVED it....had it unplugged a few weeks, plugged in, can login via IE fine but nothing but black screen, will not connect via iPad, rest defaults, uploaded new firmware, nothing...dead? Please help any sugggestions, return?

Scott


Can you tell if the ActiveX is installed for IE?

Have you tried accessing the camera using the iPad and the local IP Address and port for the camera?

Don
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Re: Black Screen

Postby theruckman » Sun Jul 07, 2013 3:57 pm

Yes and Yes. I use ActiveX in IE to get into config, everything seems normal but just have black screen. When I try to login to the address via iPad it does not say connect success like it used to
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Re: Black Screen

Postby theruckman » Sun Jul 07, 2013 4:02 pm

attaching screen cap of IE
Attachments
Foscam.jpg
Foscam.jpg (151.15 KiB) Viewed 3332 times
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Re: Black Screen

Postby TheUberOverLord » Sun Jul 07, 2013 5:35 pm

theruckman wrote:attaching screen cap of IE

What kind of virus software are you using?

You can try this Interface to verify if the camera can send images:

http://foscam.us/forum/free-generic-browser-interface-for-foscam-ip-mjpeg-cameras-t2522.html#p10970

Don
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Re: Black Screen

Postby david112 » Mon Jul 08, 2013 2:53 am

try to use the Compatibility Mode of IE10 to access the camera.

Hope it may help you.
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Re: Black Screen

Postby theruckman » Mon Jul 08, 2013 7:18 am

I appreciate all the help so far but the generic ip viewer did not work and was not optimistic about it since again I cannot view on my iPad. Since it is a network cam and I use iPad or iPhone (in addition to IE or Chrome) there is no Anti virus issues.....but guess what anyway? I dont use an AV....believe it or not....thx
theruckman
 
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Re: Black Screen

Postby TheUberOverLord » Mon Jul 08, 2013 1:58 pm

theruckman wrote:I appreciate all the help so far but the generic ip viewer did not work and was not optimistic about it since again I cannot view on my iPad. Since it is a network cam and I use iPad or iPhone (in addition to IE or Chrome) there is no Anti virus issues.....but guess what anyway? I dont use an AV....believe it or not....thx

I would contact the seller to see how to proceed. If the seller is Foscam.us, please see this:

http://foscam.us/contactus.html

Don
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