Important Message from Foscam Digital Technologies Regarding US Sales & Service
We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at firstname.lastname@example.org.
For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.
Since we switched from AT&T DSL to AT&T Uverse, we can't connect to our F18910W over the internet. I have followed the port forwarding instructions for the 2Wire modem/router. In Camera Status the DNS shows successful. The UPnP shows failed:Errors in chat with UPnP Device. The camera will still send motion detection alerts to my e-mail, but cannot be accessed over the internet. In the port forwarding instructions on your site it says I should be able to access the camera by using the public ip address and the port. That doesn't work. I can access the camera using the IP Camera Tool. I can't access the camera by entering the DNS address and port. Please help. Thank you.