Important Message from Foscam Digital Technologies Regarding US Sales & Service
We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at email@example.com.
For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.
I have two cameras, the F18908 and the F18909, both operating in the wireless mode, that I sometimes have no problem logging into either on LAN or WAN -- yet other times I cannot see them either on my LAN or WAN. If I unplug the power and then plug it back in I can always see the camera again as soon as it has finished rebooting. I'm getting ready to leave on a trip and won't be able to do this powering off. I have both cameras set up with a static IP and have the ports forwarded for both addresses.
One issue I have a specific question about is what I should have in the DNS box of the basic network settings. I have Comcast as my ISP and have a dyndns address. I've looked at the instructions and still find them a little vague about what should go in there. Should that be my router address? If not, what should go in that box?