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FI9821W V2 RTSP via VLC working for video but not audio

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FI9821W V2 RTSP via VLC working for video but not audio

Postby pwigle » Mon Jun 23, 2014 2:46 am

Hi there,

I'm trying to troubleshoot audio on my FI9821W V2, any help is appreciated.

- I've tried rebooting the device multiple times, also by unplugging power.
- The default port 88 is used.
- Camera is connected via 100mb/s network cable.
- Camera has the latest firmware installed
System FW: 1.4.1.9
App FW: 2.11.1.10
Plug-In: 3.0.0.1

When I open VLC on a computer in the same network, I can open and view video without any issues: rtsp://username:password@ipaddress:port/videoMain

But the same trick doesn't work for audio (/audio). When I try without username/password (rtsp://ipaddress:port/audio) VLC will prompt me for credentials, after entering admin credentials the authentication prompt will re-appear after 10 seconds. The credentials are correct, I've tried different accounts.

Needless to say, only video works on my phone but audio doesn't.
Any help is appreciated.
pwigle
 
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Re: FI9821W V2 RTSP via VLC working for video but not audio

Postby TheUberOverLord » Mon Jun 23, 2014 8:53 am

Foscam is aware of this issue and working on a fix and it applies to all Foscam H.264 based IP Cameras that are using the 2.x.1.10 firmware releases not just the FI9821W V2.

Don
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Re: FI9821W V2 RTSP via VLC working for video but not audio

Postby pwigle » Tue Jun 24, 2014 1:29 am

Good to know Don, thanks for the reply.

I guess this is a difficult question to answer: any idea when (roughly) a fix is expected?
Depending on whether it's weeks/months I might have to downgrade the FW.
pwigle
 
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Re: FI9821W V2 RTSP via VLC working for video but not audio

Postby pr0teus » Sun Jul 06, 2014 9:45 pm

+1
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Re: FI9821W V2 RTSP via VLC working for video but not audio

Postby TheUberOverLord » Mon Jul 07, 2014 2:07 pm

pwigle wrote:Good to know Don, thanks for the reply.

I guess this is a difficult question to answer: any idea when (roughly) a fix is expected?
Depending on whether it's weeks/months I might have to downgrade the FW.

There is currently no specific date announced.

Don
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Re: FI9821W V2 RTSP via VLC working for video but not audio

Postby pwigle » Fri Aug 22, 2014 6:34 am

FYI: I received a firmware patch from technical support that resolved my issue. Audio is now working perfectly, tested using VLC and a few cam utilities on my Windows Phone.
pwigle
 
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Re: FI9821W V2 RTSP via VLC working for video but not audio

Postby TheUberOverLord » Sat Aug 23, 2014 9:35 am

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