Important Message from Foscam Digital Technologies Regarding US Sales & Service

We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at

For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit


Users can ask and answer questions regarding Foscam IP Cameras

Moderators: mycam, FOSCAM


Postby bsini » Mon Dec 16, 2013 9:20 pm

I purchased the FI9826w camera mainly for recording events in my store on the sd card. However, some recordings are very choppy as if the frame rate is dropping while others are very good. I don't know if this is a normal issue or if I can change my settings to prevent this from happening. I have tried to adjust the frame rate and resolution but that does not seem to do much for the choppiness in certain recordings. I am using a SanDisk Ultra 32 GB MicroSDHC card.
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Joined: Mon Dec 16, 2013 9:13 pm


Postby Jlarosa1 » Thu Dec 19, 2013 10:31 am

Not sure if we are talking about the same thing, but here's my two cents:
I have the 9826W with firmware

I noticed that playback of video via the web interface always pauses once or twice. Frames are not lost! the playback just seems to pause and a red message comes up say "waiting" or something like that. I guessed that the playback pausing was a result of the camera tryign to function, do the playback, and the overhead of the wireless network.

So, I removed the SD card and copied the file to my computer and played it from there. The video was perfect.

It's a pain to remove the SD card and thats why SD card management from the web interface is very important in the next firmware update.

Hope this helps.
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Joined: Mon Apr 29, 2013 11:24 pm

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