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MJPEG Cameras hanging/rebooting based on image data?

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Moderators: mycam, FOSCAM

Re: 8910w hanging / rebooting based on image data?

Postby Larebear » Sat Jul 06, 2013 3:33 pm

jojocat wrote:I have a 8910w that I purchased about a year ago that I'm going to try out next to the new one to see if I can confirm that theory. I updated it to the latest firmware before I was aware of the defect.


Let us know how your test turns out. As you mentioned, it doesn't appear to be the firmware version that's causing the problem.

I just took my latest 8910 outside that I purchased in December of last year. Firmware is 11.37.2.48 with Web UI 2.4.10.2. I've had it outside for a couple of hours and has never rebooted. Tried panning and tilting it to dark areas and directly into the sun. It's been stable the whole time with no reboots.

I had a couple of 8910's that were rebooting last year. I ended up disabling UPnP and it took care of the problem that I was having. This may be unrelated but thought I'd mention it.
Larebear
 
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Re: 8910w hanging / rebooting based on image data?

Postby dalepa » Sat Jul 06, 2013 6:12 pm

Just received my 3rd 8906W, plugged it in inside, no problems.. put it outside and it reboots. ERRRRRRRRRRR

If I put a plastic bag over the camera, no problems... remove the bag and it will reboot.

This is getting ridiculous...

Hey Foscam. Please take your camera outside and plug them in during a bright contrasting day (part sunlight, part shade)... If they reboot, send them back to china, not to your customers!
dalepa
 
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Re: 8910w hanging / rebooting based on image data?

Postby greenman » Sun Jul 07, 2013 3:54 am

Hi guys,
I recently bought three cameras,
Two 8910 cameras from amazon and a 8918 also from amazon,
All three cameras keep rebooting on panning out the window,
Three cameras, and all three faulty...
I own an old 8918 and it works perfect,
Problems are with the newer cameras...
greenman
 
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Re: 8910w hanging / rebooting based on image data?

Postby TheUberOverLord » Sun Jul 07, 2013 9:49 am

greenman wrote:Hi guys,
I recently bought three cameras,
Two 8910 cameras from amazon and a 8918 also from amazon,
All three cameras keep rebooting on panning out the window,
Three cameras, and all three faulty...
I own an old 8918 and it works perfect,
Problems are with the newer cameras...

It's important to note that Foscam has not formally as of yet said if the cause is hardware or firmware. There are others that have had issues with the x.x.x.51 firmware version. If your camera came with that system firmware version. Then it's possible that firmware is causing the issue and not some hardware issue. Also, not everyone that has upgraded to the x.x.x.51 firmware is having this issue.

Some that had older cameras that have upgraded to x.x.x.51 have also experienced this issue. Which would lead one to believe that this issue could be firmware related. Since those cameras are older.

Since it's not possible to downgrade to older firmware versions after x.x.x.51 has been installed. Minus using a serial connection to the camera, there is no way to determine if this issue is firmware based.

Complicating matters is that the x.x.x.51 firmware does resolve some very serious security issues. So the answer is not to simply not upgrade. Hopefully Foscam will soon state where this issue is located, in the hardware or in the firmware.

Don
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Re: 8910w hanging / rebooting based on image data?

Postby G-Man » Sun Jul 07, 2013 3:27 pm

I just received my FI9810 camera this week and have been experiencing the same issue. I have been able to configure it in one of two ways which has eliminated this issue. The first configuration involves setting the display at the lower resolution (320). The second configuration allows me to use the higher resolution but the contrast can be set no higher than 2. It sure seems to me to be a S/W problem and I'm hoping a fix is in the works. I do like the camera and I suppose I can live with either of the two work arounds I'm using. BTW I am running wireless.
G-Man
 
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Re: 8910w hanging / rebooting based on image data?

Postby jojocat » Sun Jul 07, 2013 8:17 pm

Larebear wrote:Let us know how your test turns out. As you mentioned, it doesn't appear to be the firmware version that's causing the problem.


The older camera didn't have this problem at all in the brief test I was able to do. Unfortunately I didn't have time to get my router set for external access, so I've done all I can for the moment. But I think it's enough proof for me that I'll be sending my newer 8910 with the problem back to amazon to see what I get for the late return. I think if I describe the lack of support on the issue - other than to just say "someday, maybe it will be fixed" in my case, amazon will come though with a full refund.

At least to a level I consider reasonable, there hasn't been enough effort to address, clarify or remedy this by foscam so I'm just going to cut my losses and look for a better vendor. There's nothing worse than trying to get a defect like this fixed when the vendor doesn't want to embrace the problem.
jojocat
 
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Re: 8910w hanging / rebooting based on image data?

Postby jojocat » Mon Jul 08, 2013 11:15 am

Just a quick note - I was able to complete the configuration to get remote access and I've been monitoring the camera today - nice bright scene outside that would instantly crash the newer camera (purchased from foscam via amazon April 2013) unless it was set to washed out or lo-res image. No problems at all with the older camera (purchased foscam direct July 2012) at full image detail. It's running the same 11.37.2.51 firmware and 2.4.10.5 UI version. So another confirmation, this is NOT a purely firmware related bug. I did notice the box for the newer camera is slightly smaller than the box for the older camera, and there is different printing on it. Not at all sure that changed same time as the hardware defect was introduced, but it might be a way to find a working used camera. If anyone can confirm that difference, might be helpful.
jojocat
 
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Re: 8910w hanging / rebooting based on image data?

Postby TheUberOverLord » Mon Jul 08, 2013 1:30 pm

jojocat wrote:Just a quick note - I was able to complete the configuration to get remote access and I've been monitoring the camera today - nice bright scene outside that would instantly crash the newer camera (purchased from foscam via amazon April 2013) unless it was set to washed out or lo-res image. No problems at all with the older camera (purchased foscam direct July 2012) at full image detail. It's running the same 11.37.2.51 firmware and 2.4.10.5 UI version. So another confirmation, this is NOT a purely firmware related bug. I did notice the box for the newer camera is slightly smaller than the box for the older camera, and there is different printing on it. Not at all sure that changed same time as the hardware defect was introduced, but it might be a way to find a working used camera. If anyone can confirm that difference, might be helpful.

Is there anything very easily distinguishable on the new box vs. the old? It might help others determine which camera hardware version they have.

Don
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Re: 8910w hanging / rebooting based on image data?

Postby jojocat » Mon Jul 08, 2013 1:53 pm

TheUberOverLord wrote:Is there anything very easily distinguishable on the new box vs. the old? It might help others determine which camera hardware version they have.

Don


Sure, I just grabbed them. The front/back of the newer box has a picture of the 8910 with an iPad and iPhone to the right of it. The old box front/back just has the picture of the 8910 with a list of product features to the right of it, with "Model: FI8910W" at the top of the list in bold.

Another datapoint - the older camera in my case is white, while the newer camera is black. I know that might muddy the waters a bit too, but wanted to make that clear.
jojocat
 
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Re: 8910w hanging / rebooting based on image data?

Postby happyheart » Mon Jul 08, 2013 5:03 pm

It is a real shame for the company. They could easily re-create the problem. I think Foscam should confirm the problem and find the quick fix. Otherwise nobody should buy any kind of their camera.
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