Important Message from Foscam Digital Technologies Regarding US Sales & Service



We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at support@foscam.us.


For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.



New Firmware for FI9801W, FI9802W and FI9818W Released

Users can ask and answer questions regarding Foscam IP Cameras

Moderators: mycam, FOSCAM

New Firmware for FI9801W, FI9802W and FI9818W Released

Postby FOSCAM » Mon Aug 12, 2013 4:55 am

Hi, everyone!

We are pleased to let you know that the latest firmwares for the FI9801W, FI9802W and FI9818W are available for download.
The direct download link is as follows:
Official download center: http://www.foscam.com/down3.aspx

Fixed issues:
1). Fixed the issue sometimes few cameras will stop uploading alarm images to FTP after several hours;
2). Fixed the issue can only add one host name even a 2nd one with a different port.

Improvements:
1).Enhance security to prompt user change the default blank login password;
2). Enable to change the default username "admin";
3). Add the feature to include the camera name when sending the test email;
4). Redefine the Medium and Low sensitivities to more lower for motion detection;
5). Extended character length limit for passwords;
6). Feedback the reason for the failure when do the email test;
7). Feedback the reason for the failure when do the FTP test;
8). More friendly web UI.

Before upgrading the firmware, please read the file named Upgrade Guidance in each zip package.
We highly recommend you upgrade your website firmware to the latest firmware.

Thank you!

The Foscam Technical Support Team
FOSCAM
 
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