Important Message from Foscam Digital Technologies Regarding US Sales & Service



We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at support@foscam.us.


For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.



Out of focus F18910W

Users can ask and answer questions regarding Foscam IP Cameras

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Out of focus F18910W

Postby smithbro » Sat May 18, 2013 8:48 pm

Ordered 2 cameras and one of them is extremely out of focus. Can I reset the focus, or do I have to return this unit?
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Re: Out of focus F18910W

Postby TheUberOverLord » Sun May 19, 2013 11:01 am

smithbro wrote:Ordered 2 cameras and one of them is extremely out of focus. Can I reset the focus, or do I have to return this unit?


Might be best in your case to contact Foscam customer support.

I say this, so that you can make adjustments suggested. If they don't work, you can then quickly ask for a replacement camera.

http://foscam.us/contactus.html

You should be able to make these adjustments while on the phone with them.

Don
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