Important Message from Foscam Digital Technologies Regarding US Sales & Service



We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at support@foscam.us.


For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.



Reverse Controls on FI9821W

Users can ask and answer questions regarding Foscam IP Cameras

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Reverse Controls on FI9821W

Postby placeman » Thu Apr 11, 2013 5:30 pm

I have my cam mounted upside down on the ceiling. I have the image flipped and mirrored, but the controls didn't reverse. You would think that if you need to mirror and/or flip the image, it would flip the corresponding controls. Right not, if I want to pan up, I have to click down and vice versa. Am I missing something here or is this an oversight that may be addressed in a later firmware?
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Re: Reverse Controls on FI9821W

Postby IsaacB » Thu Apr 11, 2013 7:50 pm

It's a known issue, pending resolution (note, I don't represent Foscam)
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