Important Message from Foscam Digital Technologies Regarding US Sales & Service

Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies) is an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. Based on our experiences with Foscam and feedback from end users we have launched our own new and improved line of wireless IP cameras and security systems under the Amcrest brand. Working in partnership with the second largest security camera manufacturer in the world, Amcrest was founded with a deep commitment to end-user privacy and security, highly reliable software and hardware as well a seamless and intuitive user experience. For more information, please visit www.Amcrest.com

If you are having trouble with your Foscam cameras, we sincerely apologize for this inconvenience and would love to help. For technical support, response to inquiries and for obtaining replacements for any Foscam IP Cameras or NVR products, please reach out to tech@foscam.com or call 1-844-344-1113.

If you are interested in exchanging your Foscam camera for an Amcrest camera, we can offer you a massive loyalty discount, even if you are out of warranty. Please send an email to support@amcrest.com, sales@amcrest.com or call 1-888-212-7538

If you are subscribed to Foscam Cloud (www.foscamcloud.com), please contact cloud@foscam.us for support.

If you currently use the manufacturer's cloud service (www.myfoscam.com or linked in any way to www.foscam.com), you will need to contact them directly for support, at www.myfoscam.com.


**-> Suggested ways to get help with your problems <-**

Users can ask and answer questions regarding Foscam IP Cameras

Moderators: mycam, FOSCAM

**-> Suggested ways to get help with your problems <-**

Postby TheUberOverLord » Sun Oct 04, 2015 2:00 pm

Suggested ways to get help with your problems

It should be noted that this Forum is a community based Forum. Meaning the primary purpose of this Forum is for other Foscam product owners to help other Foscam product owners by suggesting what they have found to be helpful when they encountered similar issues.

While Foscam.us and/or Foscam.com staff may respond individually to specific issues posted in this Forum from time to time. This will not happen always in every case. It's important to realize this, so that you can decide how best to resolve your issues. If you feel your Forum post here is not getting responses to help you resolve your issues in a timely manner.

Here is the Foscam.us FAQ page:

http://foscam.us/faq

There is also a Foscam.us support area. Which maybe helpful to also resolve your issues as well. Please see the link below:

http://foscam.us/tools-support.html

The full User Manuals for all Foscam Network IP Cameras can be downloaded here:

http://www.foscam.com/download-center/user-manual.html

The latest IP Camera Search Tool can be found here:

new-ip-search-tool-released-t13800.html#p63117

The top of the "Technical" Forum Area ("This area") has announcements by Foscam the Manufacturer about new firmware releases, tools and other announcements:

technical-support-f3.html

The "General" Forum area is a general discussion area:

general-discussion-f2.html

The "FosBaby" Forum area is more specific to Foscam FosBaby IP Cameras:

fosbaby-f5.html

This Forum has an excellent search feature ability and it's very possible and probable, that you might be able to find and locate a resolution to your issues, by using this Forums search function. Please see the link below:

search.php

Here are some details on how to access your IP Cameras with Linux or a Mac. If you are having issues doing that:

how-to-access-your-ip-cameras-using-linux-or-a-mac-t18216.html#p71233

This Forum also supports a real-time "Chat Now" feature which can also be used for advice on any sales questions about Foscam products. Simply click on the "Chat Now" box while in the Forum for chat support.

Here are suggested and stable camera settings for all Foscam IP Camera models. They have been shown to resolve many issues:

post15934.html#p15934

If you feel that you are not getting a timely response here in the Forum about your issues. Please contact your seller directly to better help resolve those issues. If your seller is Foscam.us please see this for contacting Foscam.us directly about your issues:

http://foscam.us/contactus.html

If your seller is not Foscam.us then please contact your seller directly for support.

Here is the official "Return and Repair" policy of Foscam.com ("The manufacturer") of all Foscam products. Please see the link below:

http://foscam.com/company/return-repair-policy.html

If you wish to compare Foscam product specifications. Please see the link below. After selecting a Foscam product you can click on the specifications tab to compare other Foscam product specifications to see which Foscam product better fits your needs:

http://foscam.us/products.html

Want to display your camera on a website or in a web page?

Here's examples using 30 live real-time demonstrations using different Foscam IP Camera models:

showing-secure-methods-using-php-to-display-your-ip-cameras-t8721.html#p42139

Hope this is helpful.

Don
Last edited by TheUberOverLord on Sat Mar 26, 2016 10:25 pm, edited 3 times in total.
Reason: updated
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