Important Message from Foscam Digital Technologies Regarding US Sales & Service

Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies) is an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. Based on our experiences with Foscam and feedback from end users we have launched our own new and improved line of wireless IP cameras and security systems under the Amcrest brand. Working in partnership with the second largest security camera manufacturer in the world, Amcrest was founded with a deep commitment to end-user privacy and security, highly reliable software and hardware as well a seamless and intuitive user experience. For more information, please visit www.Amcrest.com

If you are having trouble with your Foscam cameras, we sincerely apologize for this inconvenience and would love to help. For technical support, response to inquiries and for obtaining replacements for any Foscam IP Cameras or NVR products, please reach out to tech@foscam.com or call 1-844-344-1113.

If you are interested in exchanging your Foscam camera for an Amcrest camera, we can offer you a massive loyalty discount, even if you are out of warranty. Please send an email to support@amcrest.com, sales@amcrest.com or call 1-888-212-7538

If you are subscribed to Foscam Cloud (www.foscamcloud.com), please contact cloud@foscam.us for support.

If you currently use the manufacturer's cloud service (www.myfoscam.com or linked in any way to www.foscam.com), you will need to contact them directly for support, at www.myfoscam.com.


macOS Sierra and Web Camera Access Fails

Users can ask and answer questions regarding Foscam IP Cameras

Moderators: mycam, FOSCAM

Re: macOS Sierra and Web Camera Access Fails

Postby rstoeber » Fri Oct 07, 2016 1:39 pm

I can confirm this works on macOS Sierra.

http://www.foscam.my/forum/foscam-plugi ... rsion/?p=1

What I did was first make sure there were new Foscam plugins located in:

/Library/Internet Plug-Ins

Restart Safari just to make sure it isn't using any old plugins.

Then download the new plugin from the page above. Extract and run that package.

I received a warning about installing software from unknown source so I had to go into System Preferences->Security & Privacy to OK the installation.

After that I simply ran Safari and logged into the camera. My camera is a 9826W

When logging in, I still see the message "Plugins are not found. Click me to download." but I ignore that and it works properly.
rstoeber
 
Posts: 20
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Re: macOS Sierra and Web Camera Access Fails

Postby jackpollard » Sat Oct 22, 2016 9:18 am

The download link supplied on the site is to a dropbox download, that to me is enough of a red flag not to download it. Has anyone actually downloaded the "new" add-in and use it successfully? And virus scanned the heck out of it.
jackpollard
 
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Joined: Wed Sep 28, 2016 10:38 am

Re: macOS Sierra and Web Camera Access Fails

Postby charlesclloyd » Sun Oct 30, 2016 9:57 pm

I was quite nervous about installing this dropbox based "rar" file myself, but I decided that the worst thing that could happen was Hillary Clinton might start running an email server on my machine, so I went ahead and did it as well. I had to download "The Unarchiver" from the Mac App Store (free of charge) to unpack it.

I also removed the file:

/Library/Internet\ Plug-Ins/fsIPCamReg.bundle

From Terminal.app:

cd /Library/Internet\ Plug-Ins
sudo rm -rf fsIPCamReg.bundle
[enter your admin pwd]

then I ran the unarchived rar installer, restarted Safari, and BAM! its working again. Hopefully wikileaks doesn't have access to my system now, but I doubt it.
charlesclloyd
 
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Re: macOS Sierra and Web Camera Access Fails

Postby BeeMe » Wed Nov 09, 2016 4:00 am

Thank you SO MUCH for the link to the updated plugin for Sierra. I've done so much searching this evening for a fix and finally found this thread!
Much appreciated!
BeeMe
 
Posts: 2
Joined: Tue Jul 22, 2014 11:34 am

Re: macOS Sierra and Web Camera Access Fails

Postby catchgoldstar » Wed Nov 23, 2016 1:52 pm

charlesclloyd 's instructions (macos-sierra-and-web-camera-access-fails-t18898-10.html#p74453) worked perfectly for me (macOS Sierra 10.12.1 and Safari). Thanks guys!

Although the multi-monitor display was not working, but that I can live with (just open a separate tab for each of the cameras I have). I want to sign off saying that I feel just as bad as others about installing something off of some random dropbox location. Going forward, I am going to purchase only well known brands for IP cams ... brands which at least attempt to provide quality software support. Sorry Foscam, your hardware is great, but I have only had trouble with your software.
catchgoldstar
 
Posts: 2
Joined: Thu Jan 08, 2015 1:43 am

Re: macOS Sierra and Web Camera Access Fails

Postby NixNater » Thu Nov 24, 2016 2:24 pm

There hasn't been an update on this and it sounds like the previous solution may have worked but like many others are leary of using a file from an unknown source dowloaded from a questionable location. Foscam US (now Amcrest) seems content with abandoning their customers; however, Foscam EU has provided a Sierra plugin fix/update for their customers. I have downloaded and installed this plugin and can confirm it works. The link below is to the plugin download page for Foscam.eu. Even after install Safari still indicates that the plugin is missing or needs to be updated. Don't attempt to update via the link after downloading and installing the fix downloaded from foscam.eu or it will overwrite the fix and break it again.

http://www.foscam.eu/index.php/productattachments/index/attachments/v/857/

After so much frustration with foscam.us (amcrest) I am relieved to have working web access again. I hope this solves the problem for others from a more verifiable source than the other options offered.
NixNater
 
Posts: 1
Joined: Thu Nov 24, 2016 2:11 pm

Re: macOS Sierra and Web Camera Access Fails

Postby spelterorantimony » Wed Dec 07, 2016 11:05 am

I also could not bring my self to use that unknown dropbox file. I used NixNaters approach from the foscam.eu site and it fixed this issue for me.
spelterorantimony
 
Posts: 1
Joined: Wed Dec 07, 2016 11:03 am

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