Important Message from Foscam Digital Technologies Regarding US Sales & Service

Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies) is an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. Based on our experiences with Foscam and feedback from end users we have launched our own new and improved line of wireless IP cameras and security systems under the Amcrest brand. Working in partnership with the second largest security camera manufacturer in the world, Amcrest was founded with a deep commitment to end-user privacy and security, highly reliable software and hardware as well a seamless and intuitive user experience. For more information, please visit

If you are having trouble with your Foscam cameras, we sincerely apologize for this inconvenience and would love to help. For technical support, response to inquiries and for obtaining replacements for any Foscam IP Cameras or NVR products, please reach out to or call 1-844-344-1113.

If you are interested in exchanging your Foscam camera for an Amcrest camera, we can offer you a massive loyalty discount, even if you are out of warranty. Please send an email to, or call 1-888-212-7538

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If you currently use the manufacturer's cloud service ( or linked in any way to, you will need to contact them directly for support, at

Security Tips to Make Your Camera Safer

General discussion regarding Foscam IP Cameras

Security Tips to Make Your Camera Safer

Postby FOSCAM » Tue Apr 29, 2014 8:32 am

Hi everyone,

Recently, Foscam has received some feedbacks from our customers and media about camera security problems. Foscam take security very seriously and have a dedicated team who is constantly engaged with network professionals around the world to do security testing on our cameras. Our team did detailed research on this issue and found the reasons are:

a. Some of our customers are still using the default username and password.
b. Username and password is too simple and easy to crack.
c. Some of the cameras are still using the old firmware and have not upgrade into the latest version.

To ensure the security of your camera and prevent various types of hacking and unauthorized access, Foscam strongly recommends our customers to safeguard your privacy by taking the following security precautions. 

Always change the default username and/or password as soon as you setup your camera. Input a username and/or password that is at least 8 – 10 characters or longer. Try to use a combination of lower-case and upper-case letters as well as numbers and special characters.

2) Make sure your camera has the latest security firmware installed for your specific camera model. The latest firmware for Foscam cameras utilizes protection against various types of online hacking and unauthorized access.
Step1: Go to our official download center
Step2:.Check the model and current firmware version of your camera carefully, and then choose the right firmware to download
Step3: Unzip the firmware RAR file. There will be firmware files and upgrade guidance. Please follow the guidance carefully to upgrade the firmware.

3) Change your default port to a port in the 8100 or greater range. Hackers often target default ports and you do not want to make yourself an easy target. By using a non-standard port it will make it more difficult for hackers to find your camera.

4) Check the logs of your Foscam cameras often. Foscam cameras have embedded logs which allow you to see exactly which IP addresses are accessing the camera. You will be able to tell if an outsider has gained access to your camera.

Best Regards,

Foscam Team
Posts: 766
Joined: Thu Nov 03, 2011 9:11 pm

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