Important Message from Foscam Digital Technologies Regarding US Sales & Service



We, Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies), are an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. However, we are deeply saddened to report that, even after all of this, our overseas suppliers have decided to undercut us and supply to our major customers directly. For this reason, we have no choice but to suspend telephone support for all Foscam branded products. If you have purchased a Foscam camera directly from us or from one of our authorized retailers, technical support is still available via email at support@foscam.us.


For customers who have not purchased from us directly, we advise you to please contact Foscam Shenzhen or the distributor which you have purchased from. In the meantime, we have launched our own new brand of IP cameras called Amcrest, which has superior quality products and full telephone technical support 7 days per week. We hope you can support us in our new venture. For more information, please visit www.Amcrest.com.



slow pan and tilt

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slow pan and tilt

Postby blockmanjohn » Sun Jan 08, 2012 7:38 am

I just installed a new F18918W and it seems to work fine. The only problem is that it pans very slowly, and I can't adjust the speed with the administrator settings. Also, as it pans there is a horizontal line that travels down the screen. I know that this isn't normal because it didn't happen with the previous F18918W that I had(it didn't survive a power outage that we had). I am using Internet Explorer. Any ideas? Thanks, John.
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Re: slow pan and tilt

Postby mycam » Mon Jan 09, 2012 5:06 am

you can set the speed under PTZ setting.
see the below pic.
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