Important Message from Foscam Digital Technologies Regarding US Sales & Service

Foscam.US (aka Foscam Digital Technologies and now Amcrest Technologies) is an independent United States based distributor of "Foscam" branded products. We have been offering telephone support, US local warranty and building the Foscam brand in the US for the past 7 years. Based on our experiences with Foscam and feedback from end users we have launched our own new and improved line of wireless IP cameras and security systems under the Amcrest brand. Working in partnership with the second largest security camera manufacturer in the world, Amcrest was founded with a deep commitment to end-user privacy and security, highly reliable software and hardware as well a seamless and intuitive user experience. For more information, please visit www.Amcrest.com

If you are having trouble with your Foscam cameras, we sincerely apologize for this inconvenience and would love to help. For technical support, response to inquiries and for obtaining replacements for any Foscam IP Cameras or NVR products, please reach out to tech@foscam.com or call 1-844-344-1113.

If you are interested in exchanging your Foscam camera for an Amcrest camera, we can offer you a massive loyalty discount, even if you are out of warranty. Please send an email to support@amcrest.com, sales@amcrest.com or call 1-888-212-7538

If you are subscribed to Foscam Cloud (www.foscamcloud.com), please contact cloud@foscam.us for support.

If you currently use the manufacturer's cloud service (www.myfoscam.com or linked in any way to www.foscam.com), you will need to contact them directly for support, at www.myfoscam.com.


Foscam Forum - Privacy policy

This policy explains in detail how “Foscam Forum” along with its affiliated companies (hereinafter “we”, “us”, “our”, “Foscam Forum”, “http://foscam.us/forum”) and phpBB (hereinafter “they”, “them”, “their”, “phpBB software”, “www.phpbb.com”, “phpBB Group”, “phpBB Teams”) use any information collected during any session of usage by you (hereinafter “your information”).

Your information is collected via two ways. Firstly, by browsing “Foscam Forum” will cause the phpBB software to create a number of cookies, which are small text files that are downloaded on to your computer’s web browser temporary files. The first two cookies just contain a user identifier (hereinafter “user-id”) and an anonymous session identifier (hereinafter “session-id”), automatically assigned to you by the phpBB software. A third cookie will be created once you have browsed topics within “Foscam Forum” and is used to store which topics have been read, thereby improving your user experience.

We may also create cookies external to the phpBB software whilst browsing “Foscam Forum”, though these are outside the scope of this document which is intended to only cover the pages created by the phpBB software. The second way in which we collect your information is by what you submit to us. This can be, and is not limited to: posting as an anonymous user (hereinafter “anonymous posts”), registering on “Foscam Forum” (hereinafter “your account”) and posts submitted by you after registration and whilst logged in (hereinafter “your posts”).

Your account will at a bare minimum contain a uniquely identifiable name (hereinafter “your user name”), a personal password used for logging into your account (hereinafter “your password”) and a personal, valid e-mail address (hereinafter “your e-mail”). Your information for your account at “Foscam Forum” is protected by data-protection laws applicable in the country that hosts us. Any information beyond your user name, your password, and your e-mail address required by “Foscam Forum” during the registration process is either mandatory or optional, at the discretion of “Foscam Forum”. In all cases, you have the option of what information in your account is publicly displayed. Furthermore, within your account, you have the option to opt-in or opt-out of automatically generated e-mails from the phpBB software.

Your password is ciphered (a one-way hash) so that it is secure. However, it is recommended that you do not reuse the same password across a number of different websites. Your password is the means of accessing your account at “Foscam Forum”, so please guard it carefully and under no circumstance will anyone affiliated with “Foscam Forum”, phpBB or another 3rd party, legitimately ask you for your password. Should you forget your password for your account, you can use the “I forgot my password” feature provided by the phpBB software. This process will ask you to submit your user name and your e-mail, then the phpBB software will generate a new password to reclaim your account.


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