This service provides you with Remote Installation, Setup and Full Telephone Support for setting up your Foscam camera. Sit back, relax and watch as we remote into your computer, take control and setup your camera for you so that is fully functional, wireless and viewable over the internet. The service is available from 9AM to 6PM US Central Time. After hours and weekend installation is available at an additional charge (call us to make arrangements). Remote installation for multiple cameras is also available at a discounted rate.
All installation services and setup charges offered are final. We do not offer refunds on installation services and setup charges at this time.
|Model||Remote Installation & Telephone Support|
|Image Frame Rate||No|
|Flip Mirror Images||No|
|Number of Batteries Supported||N/A|
|Battery Size Supported||N/A|
amazing remote installation help by sandra! Review by akhil
i bought a fi8910w and could not set it up to be used remotely, but i called the tech support and a lady named sandra accessed my computer via teamviewer and had my camera ready and up in about 7 mins! awesomeee! (Posted on 10/4/12)
Excelent support. Review by Steve
Excelent support. (Posted on 8/23/12)
Foscam remote installation Review by Harnek
Excellent support (Posted on 6/27/12)
Great Support Review by Bigjimmyk
Even though the camera is next to impossible to set up on the internet yourself, the support is reasonable for remote connection and they were quick and very successful at getting me up and running (Posted on 11/4/11)
Well Worth It Review by BOZ
These cameras install very easily on your LAN, right out of the box. Just follow the directions carefully.
The problem many people encounter is setting up the router/modem properly in order to access the cameras remotely (through the Internet). I spent over 8 hrs trying to do it myself and then consulted experts from Verizon, PortForward, JustAsk and none of them could set up port forwarding. The problem involved setting up the Westell 7500 router correctly.
This product (Remote Installation and Setup) would have saved me many hours and would have been cheaper than consulting the other experts. Alice, the technician who did this online, was incredibly patient and after many attempts, did establish the connections. The problems stemmed from the numerous failed attempts (and rules) that had been previously set up by others. Once these were deleted, and new rules saved, the port forwarding worked.
If you don't know how to set up your router to port forward, save time and money and purchase this service! (Posted on 7/19/11)
Excellent Review by Success
World class products (Posted on 5/23/11)
Impossible Review by Jeremiah
The camera that I received from Foscam are almost impossible to setup without there support which they charge you for. I'm a security consultant and I have setup 250 camera enterprise systems without batting an eye. (Posted on 5/16/11)
Foscam Cloud Support
IP Camera Tool (Used for all camera models)
For Windows: IP Camera Tool PC
For Mac - (FI9821W, FI8910W, etc.): IP Camera Tool Mac - MJPEG/New H.264
For Mac - Older H.264 Cameras (FI9820W, FI8608W, FI8602W etc.): IP Camera Tool Mac - Old H.264
Multi-Device Setup Guide (For Multiple Cameras)
DDNS Setup Guide
Setup Email Motion Detection
Third Party Software
Default Router Passwords - IP Addresses - Names
Latest Firmware & User Manuals
Foscam FR305 - User Manual
Foscam FHC51 - Download CD Contents
Foscam FI9821W - Download LATEST FIRMWARE & WEB INTERFACE
Foscam FI9821W - Download USER MANUAL
Foscam FI8910W - Download LATEST FIRMWARE & WEB INTERFACE
Foscam FI8910W - Download USER MANUAL