Foscam Digital Technologies LLC Standard RMA Terms and Conditions

1. Most products can be returned for either a refund or for a replacement of the same item. Refunds are subject to a 10% restocking fee and must be requested within 30 days of receiving the item. An item is not eligible for return after these 30 days. The restocking fee is ultimately deducted from the refund amount. We charge this 10% restocking fee for all returns to encourage customers to purchase products they intend to keep. This fee covers the cost of shipping the product to the customer. In addition, it covers the time and resources spent on repackaging, repairing, and refurbishing these returned items to make available for replacements. If the item is defective and a customer would like to return the product, Foscam Digital Technologies LLC will waive the restocking fee for a full refund minus shipping costs (a $7.00 value).
   
    
2. Note that if an item needs to be replaced from a third party seller such as Amazon, eBay, or GroupOn, the seller's policies apply. If a replacement is needed after the seller's RMA period (usually 30 days), customers will need to ship the item back and also provide payment for shipping the replacement item back (usually a $7.00 value).
    
3. For replacements, the customer is responsible for paying shipment charges when returning the product to Foscam Digital Technologies LLC. Foscam Digital Technologies LLC will pay for shipment of the replaced items back to the customer. After three months from the purchase date, the customer must also pay the cost of shipping the item back to them (usually $7.00). If an item is dead on arrival (DOA) and is not powering up or operating correctly, the customer may replace the faulty item for a replacement item within 30 days and have shipping charges reimbursed from the original payment of the order. Foscam Digital Technologies LLC ships all domestic U.S. RMA repaired items by USPS Priority Mail or UPS Ground (3-7 days).
   
    
4. All RMA returned items must be sent via traceable means. Examples would be UPS, FedEx, DHL, or US Postal Service Priority Mail. Be sure to retain the tracking information for your records. The customer is responsible for the product until it is received by Foscam Digital Technologies LLC. Foscam Digital Technologies LLC is liable for the returned item upon the receipt of shipment. Shipping to states like Hawaii or Alaska may incur a higher shipping cost due to the nature of the shipping carriers pricing to these locations (this depends on weight of the package, number of cameras, etc.).
   
    
5. RMA turnaround time is within two (2) weeks (10 business days) after receipt of returned items. The replacement item(s) will be ready for return shipment by this time. USPS or UPS (3-7 days) is the standard method of shipment for U.S. domestic shipments. International Shipments will be sent via Canada Post (Foscam Canada) or Royal Mail (Foscam UK).
   
    
6. All items returned under an RMA will be repaired, or at Foscam Digital Technologies LLC’s discretion, replaced with either new or factory refurbished parts. If a returned product is determined to be damaged or misused, it will be left to the discretion of Foscam Digital Technologies LLC to determine if the product is replaceable. Accidental damage or misused products will not be repaired or replaced under the product warranty. If a product is functioning properly once received and processed through our RMA procedures, the item may be returned to the customer at the customer’s expense.
   
    
7. International customers undergo a separate RMA process. If a product is returned to Foscam Digital Technologies LLC’s US address, customers are responsible for customs charges including, but not limited to, brokerage, taxes, duties, and other fees.
   
    
8. Replacements are processed upon product availability. Products cannot be exchanged for different products once an RMA has been processed or received UNLESS the item being replaced is backordered or unavailable. A similar product can be sent to the customer that is equal to or lesser than the original amount of the purchase.
   
    
9. Foscam Digital Technologies LLC will not accept any packages without an open, valid RMA number appearing on at least the shipping label or the outside surface of the box/packaging. Only the specific items listed on the RMA will be accepted. All other items will be returned to the customer at the customer’s expense. After return shipment of a repaired/replacement part to the customer, Foscam Digital Technologies LLC will close the RMA.
   
    
10. Foscam Digital Technologies LLC shall NOT be liable under ANY circumstances for any indirect, incidental or consequential damages or lost data.